Subscription & Connection Help

No email address is required. Create an account with a username and password. After opening the user dashboard, make sure you have securely saved both before choosing a plan or downloading a client. Use a password manager to store your account details, and choose a unique password for this service. Your subscription link is also an access credential: don't post it in public discussions, shared documents, or screenshots. If you can't log in, check your keyboard input, capitalization, and any spaces copied with your credentials. Never send your full password or subscription link to someone else for troubleshooting. Not needing an email address doesn't mean you can skip saving your credentials; you'll still need your account details to log in and manage your subscription.

Sign in to the user dashboard and find your current subscription details in the subscription section. Add them using the import option in your client. Imported subscriptions can usually be updated from the client's subscription or configuration list; the exact label depends on the version you're using. After updating, check that the route list appears correctly and select the route you want. If the update fails, first make sure you can open the dashboard and your plan is active, then check that the address saved in the client is complete. Don't mistake a webpage URL for a subscription link, or paste an old link repeatedly to create duplicate configurations. If the subscription address in your dashboard has changed, replace the corresponding source in your client before updating.

There is no limit on the number of devices that can be online at the same time, so switching devices alone doesn't mean you need a new plan. VPNHead supports Windows / macOS / iOS / Android / Linux. Sign in to the user dashboard on your new device, get the compatible client and your account subscription, then import the subscription. The device allowance covers which devices you can use; it doesn't give each device a separate data allowance. Check usage in your account dashboard. When you stop using an old device, remove any saved subscription configuration and account details from it. If the new device won't connect, check the system proxy, network permissions, and subscription import before placing another order.

You can sign in and download a client on Windows, macOS, Android, and Linux without having purchased a plan. On iOS, an active plan is required to get the client. All download links are in the client downloads section of the user dashboard; marketing pages don't provide direct links to installers or subscription addresses. Downloading a client and getting a usable subscription are separate steps: the client reads your configuration and establishes a connection, while availability also depends on your account subscription. After installation, make sure you have the right version for your platform and operating system, then get and import your subscription. If a download link or system prompt looks unexpected, keep a note of the message and contact support through a dashboard ticket with your platform details. Don't share account credentials publicly.

Disconnect first, then check that your device can open regular websites on its current network. Sign in to the dashboard and check your plan status and data usage. Next, confirm that the subscription updated successfully, the client has selected the newly imported configuration, and the system has granted the required network permissions. If another proxy or network routing tool is running on the device, temporarily disable it and try again to rule out conflicts between proxy ports or routes. Switching to another local network can help determine whether the issue is limited to your current connection. Don't change every setting at once: adjust one thing at a time and note the result. When submitting a ticket, specify whether the failure occurs while updating the subscription, connecting, or accessing the target service.

If websites load in your browser, that only confirms the network path the browser is using works; it doesn't mean every app uses the same proxy. Some apps ignore the system proxy, some connections are routed directly by split-tunneling rules, and others may need a different network routing mode provided by the client. First check whether the client is in rule-based or global mode, then review the app's network settings and the client's documentation. You can switch modes temporarily to compare results, but global mode isn't a long-term fix for every issue. If only the target app fails, also check account region, the service's status, and the app cache. A working route doesn't guarantee that an app will allow access.

Disconnect in the client, then check whether the system proxy has been restored. If the client crashed, your system may still be pointing to a local proxy that is no longer running. Once regular internet access is back, reopen the client and test a route. If the issue only happens while connected, check the current configuration, routing rules, and DNS settings. Don't apply settings from unverified sources. Network permissions and proxy settings differ across operating systems, so follow your client's documentation. Before resetting network settings, note your current configuration to avoid disrupting your work network. In a support ticket, say whether disconnecting restored access, which apps are affected, and whether you recently imported another configuration.

Sign in to the user dashboard and describe the issue through the ticket form. Helpful details include your device platform, the name shown in the client, the route region and type, the circumstances in which the issue occurs, and the troubleshooting steps you've already tried. Describe connection failures, subscription update failures, and target websites denying access separately; don't just say that it doesn't work. Screenshots can include error messages and setting names, but hide passwords, full subscription links, sensitive payment details, and other private information. Mention if the issue only occurs on a particular network or at certain times. The exact error message is more useful than a paraphrase, but there's no need to submit the same information repeatedly. Don't upload a full configuration file containing access credentials.

These terms describe how a connection is routed. IEPL refers to a dedicated cross-border transmission segment; relay routes pass traffic through an intermediate entry point; direct routes use fewer intermediate hops. Route type alone doesn't determine the experience: your location, internet provider, exit region, and target service can all affect the result. First identify the region required by the target service, then compare the available routes there based on actual performance. A dedicated-route label doesn't mean every app will be faster, and fewer hops don't guarantee a more stable connection. VPNHead covers 110+ countries / 250+ routes. Check the client for route names and available configurations.

First check whether the slowdown affects all network activity or only services accessed through the proxy. Pause bandwidth-heavy tasks on your device, check your Wi-Fi signal or internet connection, and compare results for the same destination. If regular browsing works but your current route remains slow, keep the exit region the same and try another available route type; avoid changing several variables at once. Streaming performance also depends on the service, selected video quality, and buffering, so playback stutters alone don't prove there's a route issue. If the problem keeps returning, note the use case, region, route type, and time, then submit a support ticket. Choosing a route can improve path compatibility, but speeds aren't guaranteed at any time.

A successful connection means the network tunnel is working. The target service may still check your exit region, account details, sign-in status, and its own security rules before allowing access. First make sure your exit region meets the service's requirements, then confirm your browser or app is actually using that route. After changing regions, an existing session may retain its previous status; if needed, reopen the app or start a new session to test again. Avoid repeatedly switching regions and trying to sign in, as this adds more variables to troubleshoot. A route name or label doesn't guarantee permanent access to a service. If you report the issue, include the service, error message, and selected route, but never share your password for that service.

Latency reflects round-trip time for a particular test; it can't replace testing real apps. Web page load times are also affected by DNS, connection reuse, and the destination server's response. Sustained transfers depend more on throughput and stability. When comparing routes, keep the device, local network, target service, and test method as consistent as possible. First check whether you can complete the task, then look for repeated disconnections or noticeable delays. Don't compare numbers from different tools as if they were equivalent, or treat a single result as a long-term measure. For work apps, consistently completing sign-ins, syncs, and file operations is usually more useful than a single impressive test result. See the route page for details to help choose a route.

Monthly plans: ¥9.9/month for 60GB · ¥18/month for 250GB · ¥28/month for 500GB. Data resets monthly on your activation date. If you upgrade mid-cycle, the price difference is prorated for the remaining days. Check your plan status and data usage in the account dashboard; resets don't necessarily happen at the start of a calendar month. Before choosing a plan, consider whether you mainly browse the web or regularly transfer large amounts of data. Device count and data allowance are separate: unlimited devices doesn't mean unlimited data. Before upgrading, confirm the order details in your dashboard. If you have questions about the prorated amount, check with support through a ticket rather than calculating it using a different billing cycle.

Data plans: ¥158 for 300GB · ¥358 for 1000GB · ¥658 for 3000GB. Data doesn't expire and remains available until used. The main difference from a monthly plan is how you use the data: monthly data resets on your activation date, while a data plan lets you use its allowance as needed over time. No expiration refers to the data plan's validity; it doesn't mean you can keep using the allowance after it's used up. If you use the service frequently and need a fairly consistent amount each month, compare monthly plans. If you use it less often, consider a data plan based on your usage habits. Don't compare different plan types by total price alone. To check how a new order works with an existing subscription, review your dashboard or submit a support ticket.

VPNHead offers 7-day refunds for any reason. To request one, sign in to the user dashboard, open a support ticket, and include the relevant order details. See the Terms of Service for full eligibility details. You don't need to provide proof of a technical issue to request a refund. If you're also having connection problems, you can include the error message to help distinguish troubleshooting from refund handling. Don't post order screenshots, full payment records, or account credentials publicly. Don't pay again just because you haven't received an update. You can add necessary information to the original ticket so the order and request stay linked. Processing progress and payment timing are subject to the actual support response; no additional processing timeframe is promised here.

We accept Alipay / WeChat Pay / USDT. Before paying, confirm the selected plan, amount, and payment method in your dashboard order, then follow the checkout instructions. If the payment page shows that payment is complete but your dashboard hasn't updated, return to the original order to check its status and keep the transaction record. Don't create and pay for a duplicate order. If you contact support, include your order details, payment method, and the status currently shown in your dashboard. Hide unrelated private information in any payment screenshots. For USDT payments, carefully check every detail shown at checkout. Don't use old screenshots or payment details forwarded by someone else. The dashboard's verified status is the source of truth for whether an order is complete.