Terms of Service

Service Scope

VPNHead provides international routes for cross-border access and subscription management, covering 110+ countries / 250+ routes, with support for Windows / macOS / iOS / Android / Linux. Available routes and configurations are shown in the user panel and client apps.

The service includes the network access entitlement and subscription configuration associated with the selected plan. It does not include accounts, memberships, or content licenses for third-party websites. The operators of those websites set their own regional policies, account requirements, and access rules. A successful route connection does not guarantee that a third-party service will be available.

Accounts and Subscriptions

No email address is required; users can register with a username and password. Keep your account credentials and subscription link secure. Do not publish them or share them with others. If credentials are exposed or used unexpectedly, change your password promptly and request assistance through a support ticket.

There is no limit on the number of devices online at the same time when used by the account holder. This does not authorize resale or distribution of the service to others. Selling accounts, publicly sharing subscription links, sharing an account among multiple people, or repackaging the service as a commercial network product for third parties is prohibited.

Monthly subscription traffic resets each month on the activation date. When upgrading mid-cycle, the price difference is converted into the remaining days. Traffic bundles remain available until used and do not expire. See the plans page for prices and traffic allowances, and check the selected billing method and order details before placing an order.

Acceptable Use

Users must comply with the laws and regulations of their location and any region relevant to their use of the service, as well as the rules of the platforms they access. The service must not be used for unlawful purposes, including online fraud, invasion of privacy, distribution of illegal content, intellectual property infringement, or unauthorized access to another person's systems.

Network attacks, malicious scanning, spam, and other conduct that harms networks or the rights of others are prohibited. Users are responsible for the content they access, transmit, or publish. VPNHead's route service does not replace any permissions users must obtain or legal obligations they must meet.

Availability and Limits of Responsibility

Connection quality depends on factors such as the local network, device configuration, carrier routing, target service policies, and network congestion. Routes may be temporarily interrupted or changed due to maintenance, upstream adjustments, or events beyond our control. The service does not guarantee a fixed speed or latency, or uninterrupted connections.

If an issue occurs, check your local connection, update the subscription, and try another available route. You can then submit a support ticket with the error details and circumstances. Cover passwords and subscription credentials in any materials you provide. VPNHead will help investigate service-side issues; outages or account decisions made by third-party platforms are outside the service's control. Responsibility and remedies for losses are determined under applicable law.

Refund Policy

You may request a full refund for any reason within 7 days of your first payment. Submit your request through a user panel support ticket, identifying the relevant order and requesting a refund. You do not need to explain why you are dissatisfied with the service.

VPNHead will verify the order and payment status and provide updates through the ticket. If additional information is needed for verification, its purpose will be explained. Supported payment methods are Alipay / WeChat Pay / USDT. The refund method and receipt status will be confirmed through the ticket; no fixed processing time is promised. This policy does not affect any other refund rights provided by law.

Account Termination and Changes to These Terms

In cases of unlawful use, resale or sharing, malicious attacks, or ongoing harm to service operations, VPNHead may restrict relevant connections or suspend or terminate an account, depending on the conduct. Users may raise an objection through a support ticket. The handling of orders and remaining entitlements will be explained based on the specific facts, the refund policy, and applicable law. Account termination does not automatically remove users' rights.

When service rules change, this page will be updated with the revised text and update date. Changes affecting important user rights will be explained through a site announcement or a notice in the user panel. Changes will not retroactively cancel rights already acquired under applicable law. Review any changes before continuing to use the service, and submit a support ticket if you have questions.